Harvard Business Review Blog Off Target on Sales Greatness ...

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Customer Experience Certification

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eMetrics Summit: Leveraging Customer Data to Drive Business Strategy

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Predictive Analytics World

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Customer Service Experience: How to Optimize Channels and Metrics to Drive Omnichannel Excellence

[March 21] Consumers expect companies to monitor social media and offer mobile apps, while continuing to support live agents, web self-service and more. Learn how to optimizing this critical omnichannel service experience to drive loyalty, cost effectively, using the right channels and metrics.

Global Customer Experience Management (CEM) Certification Program

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B-to-B Customer Experience Summit

[May 1-2, San Diego] The first Customer Experience conference focused exclusively on Business to Business enterprises. Features keynotes, workshops and networking to help you define a CX vision for the future, with practical advice on using customer intelligence to drive action, change, and results.

Sentiment Analysis Symposium

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Social Experience 2013: The Big Shift from Social Media Marketing to Communities for Engagement

[Recorded Jan 31] Progressive companies know that social channels--from online communities to blogs to Facebook--help deliver engaging customer experiences. Learn how Social Experiences can co-create value with your customers, leading to improved loyalty, innovation and service.

B2B Customer Experience Management: How Leadership, Insight and Best Practices Drive Business Performance

[Recorded Feb 21] CEM is coming of age in B2B! Learn the six CEM practices that drive increases in customer loyalty, profitable revenue and market share. And, how business leaders can leverage predictive analytics on Big Data to empower Customer Experience strategies.

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